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Product Question

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Questions from other customers for Metal Prints

Q: Can the metal prints be used as certificates and letters and logo printed on brushed metal surface (and not with the white background with letters printed) ?

A: Dear Customer Greetings! Thanks for getting in touch with us. Please know that we can print the original image provided by you on the metal print with the letter and logo on the original image. Please let us know if we can help you further. Kind Regards Sam Canvas Champ.

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Q: Can these metal prints be put outside? Are they weather proof?

A: Dear Customer, Greetings! Thanks for getting in touch with us. Please note that we have confirmed with the production team that the metal prints are waterproof so you can put them outside. Please let us know if we can help you further. Kind Regards, Sam, Canvas Champ.

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Q: Hi there.Can you please tell me the cost of having an alternative attachment fixing? I would rather be able to hang the picture on a hook on the wall than bolt it to the wall.Thanks

A: Dear Tamara, Greetings! Thanks for getting in touch with us and for choosing Canvaschamp. Please note that you will be getting the hardware option on the website which we have available for the product to hang on wall. You will get the hardware price on the website while you place the order and hooks for hanging are free. Please let us know if we can help you further. Kind Regards, Sam, Canvas Champ.

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Q: Hello,I would like to know how the mounting kit for metal print works, do i need to screw it on the wall or i stick it on the wall, or magnetic ?Thank you,Cheers,Rapha

A: Dear Raphael, Greetings! Thanks for getting in touch with us and for choosing Canvaschamp. Please note that you will be getting the mounting kit with the metal print but you need to screw it on the wall for hanging. Please let us know if we can help you further. Kind Regards, Sam, Canvas Champ.

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Q: Hi there,I have few questions:-what is the thickness of metal sheet?-if size is larger than your max custom size, can prind be made in 2 parts?many thanks

A: Hello, Thanks for getting in touch with us. The thickness of the metal frame is 4MM to 6MM. If the size exceeds the maximum printable size of the metal print then you can split the artwork in 2 or 3 metal prints making it a 2 panel or 3 panel display. Please email us your further queries on cs@canvaschamp.com.au Thanks

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Q: 2 Questions: Do the metal prints have rounded corners? Secondly, I was about to place my order but the Proof link showed a terribly distorted image even though the preview link displayed what I would consider the "correct" image. Did something get messed up by the time I got to the shopping cart or will my photograph print correctly as displayed in the review???Note: I really want rounded corners!Thanks.

A: Hello, Thanks for getting in touch with us. Firstly we can do rounded corners, but please mention this requirement in the comments box while placing the order. Secondly, please know that the preview displayed on the website is by an automated tool and not through our designers. Hence please go ahead and place the order. If there is any problem with the image like distortion or blurriness then our design team will get in touch with you and then the issue can be resolved together! I hope this helps. If there is anything else please write us on cs@canvaschamp.com.au Thanks Canvas Champ.

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Q: Your sample images of the metal print has bolts can you order prints without bolts?

A: Hello there, Thanks for reaching out to us. We can provide you metal prints without bolts. Please email us your exact requirements and we shall customize your product accordingly. Our email id is cs@canvaschamp.com.au

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Q: Hi There,Are metal prints able to be engraved (in blank space below image).If so, do you offer this service?Kind Regards,Natasha

A: Hello there, Thanks for getting in touch. We do not provide the metal engraved print. However we do offer metal prints but we employ a different technique for them. Please email us your further queries on cs@canvaschamp.com.au Thanks

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Q: How heavy is the metal frame? Say for 100 cm x 80 cm. Would it work with 3M poster strips or something similar?

A: Hello there, Thanks for getting in touch. A metal frame with 100 cm X 80 cm size approximately weighs 6.5 Kgs/ 14.33 pounds. You need to email us the artwork file and our design team will let you know if it is suitable for printing. Please email us your details on cs@canvaschamp.com.au Thanks Canvas Champ.

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Q: Do all the metal prints and prints on board come with the metal post inserts or is that optional?Thanks.

A: Hello, All the prints that we offer are digitally printed on the respective materials. In case of metal prints also, the print is printed on a chromalux sheet and then heat transferred to the metal by the process of dye sublimation. Kindly mail us your further queries at cs@canvaschamp.com.au

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Q: Hi,I'd love to get a print put on metal for my husband for his birthday. I would like a large one - 50cm high x 137cm wide. I would actually prefer it to be 15cm wide but you don't have that size option available.1. can you do a print to my preferred specifications on canvas or metal and if so, what is the cost? 2. what resolution does the photo have to be for either of these to be successful?3. what is the turnaround time please?Look forward to your reply ASAPAngela

A: Hi Angela, Thanks for reaching out to us. We are unfortunately can not be able to produce a metal print of your specified size. However we can offer you a canvas print of the required size. Can you please email us the picture that you wish to print for the occasion and our design team will get back to you regarding it and the prices. Also let us know your preferences for the thickness of the canvas print, the kind of wraps you are looking for and if you would like to have our designer frames etc. Please mail us your details with the picture on cs@canvaschamp.com.au.

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Q: Hi, Can the metal prints stand alone (ie on a table etc), or must they be mounted?

A: Hello, We usually provide wall mounting kits along with a metal print but you can also have an option of a wooden easel back for placing it on a table or any surface. For any queries please send mail on cs@canvaschamp.com.au

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Q: I want to be able to hang the print but I do not want a frame around the image. Is this possible?

A: Hello, Yes it is possible. You will get hooks for hanging your picture. For more queries please email to us at cs@canvaschamp.com.au

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Q: Hello,I have am not sure if I have the metal print which is infused into the surface (as advertised) or the plastic sheet stuck on top (as seen on youtube, as this was not printed at your printers in Parramatta NSW but over seas)?Can the Australian store/printers contact me? 0247 391407Kind regards,John

A: Hello,I have am not sure if I have the metal print which is infused into the surface (as advertised) or the plastic sheet stuck on top (as seen on youtube, as this was not printed at your printers in Parramatta NSW but over seas)?Can the Australian store/printers contact me? 0247 391407Kind regards,John Dear Customer Greetings! Thanks for your email. Please note that the metal print is infused into the surface and it is not plastic sheet , our production is based in overseas but please note that we deliver worldwide. Please let us know if we can help you further. Kind Regards, Canvas Champ.

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